Information technology (IT) refers to a company’s networks, hardware, software, and data storage and the management systems that apply to them. It may be a simple or very complex system, it all depends on what you do with them. Some small businesses manage their own IT systems. Others hire a managed service provider (MSP) to handle the setup and ongoing maintenance, either on a scheduled or as-needed basis. Managers must be aware that the information technology field is fast changing and that it can present both opportunities and threats to a business; investigating and considering the impact of newly emerging technologies in both the near and longer term.
Hardware includes computers, tablets, smartphones, printers, scanners, and other user or network devices (e.g., modems and routers).
The software includes any applications a company uses, such as accounting or word-processing programs. The software can be installed on a specific device, or accessed over the Internet or through the cloud (an external network of servers).
Data storage and management systems include databases, spreadsheets, servers, backup drives, and cloud-based services like Dropbox.
A company’s IT systems allow it to manage, store, use and secure its data (such as customer records, invoices, and correspondence). They also allow it to communicate and do business with customers, prospects, partners, and suppliers via the Internet, secure web portals, and e-commerce platforms.
A company must secure its data and clients’ information from being hacked because it is key to its business operations and business reputation. Further, having backup and restore systems help a company get back to business in cases where hardware or software fails.
There is a growing global consensus that Information and communication technologies (ICTs), and particularly the Internet are providing a new framework and huge opportunities for economic, political, and social development. The World recognized that the new information technologies and new approaches to access to and use of technologies by people living in poverty can help in fulfilling social development goals, and therefore recognize the need to facilitate access to such technologies. Emphasized that promoting access for all to education, information, technology, and know-how is an essential means for enhancing communication and participation in civil, political, economic, social, and cultural life.
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